Manager for Process and Industrial Refrigeration – Houston, TX

Job Description

  • Fully implements and actively promotes Health, Safety & Environmental standards and policies, as well as any other customer or external agency’s regulatory requirements to promote a safety culture.
  • Meet departmental financial objectives by estimating requirements; preparing annual sales and service budgets; expenditures; analyzing variances; initiating corrective actions.
  • Establish sales and service objectives by forecasting and developing annual sales, service escalation, and maintenance revenue quotas; projecting expected sales volume and profit for existing and new products.
  • Establish and adjust selling prices by monitoring costs, competition, and supply and demand.
  • Manage the duties of the Field Service Supervisor’s/ Parts Department, and Service Admin.
  • Communicating job scope and expectations to direct reports.
  • May make recommendations for salary increases, promotions and transfers.
  • Counseling and disciplining employees.
  • Creation of staffing plan and recruiting personnel as required.
  • Enforcing Company policies and procedures.
  • Ensuring performance and completion of all service jobs.
  • Coordinate with Customers and Technical Services for startup and warranty.
  • Improves service programs by analyzing service and support failures; developing and implementing new approaches and techniques.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Monitors paperwork flow to ensure the accuracy and completeness of customer service and parts invoices, manufacturer warranty claims, and internal expenses.
  • Maintains good customer relationships and works to generate departmental growth.
  • Directs the overhaul of equipment and machinery
  • Directs services and repairs of rotating equipment.
  • Responsible for achieving goals for controllable expenses and operating income through effective planning and direction.
  • Plans, organizes and directs employee schedules, offices and facilities.
  • Monitor and take corrective action to ensure the guaranteed operating efficiency and customer satisfaction for all jobs in the designated area.
  • Oversees the maintenance and utilization of required spare parts and supplies.
  • Maintains a close working relationship with employees to provide guidance for their individual needs, career growth, training and development.
  • Champions a quality management culture and execution of excellent service.
  • Maintains good internal and external customer relationships, working to generate service opportunities.
  • Negotiates and monitors services for machinery and equipment repairs.
  • Monitors and maintains the inventory at acceptable levels to ensure proper job performance for the area.
  • Manages departmental SG&A
  • Manages 24/7 coverage provided by organization. 
  • Other duties as assigned by Manager.

Job Requirements

  • Bachelor’s Degree or 15+ years of related experience and/or training or equivalent combination of education and experience.
  • Self-starter: takes initiative and demonstrates willingness to act with a sense of urgency.
  • Good leadership skills.
  • A high degree of computer literacy in MS Excel and windows-based programs
  • Above average communication skills, (written, verbal, listening, conflict resolution)
  • Ability to work effectively with others.
  • Problem solving: ability to handle unexpected problems.
  • Ability to make sound decisions.
  • Strong organizational skills.
  • Full understanding of large tonnage process refrigeration systems.
  • Must have working knowledge of screw compressors, Mycom, Frick, Howden
  • Experience with PLC’s, preferably Allen Bradley and GE is a plus
  • Strong interpersonal skills for customer relations 
  • Must be able to work under pressure.

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